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Mar
16
Delaware, Freight status and Covid-19
Posted by Trond JC on 16 March 2020 08:03 AM

WE HAVE MOVED TO DELAWARE 

Our Warehouse in Delaware is OPEN.

We opened 1 May, your new address is available online at your JetCarrier account. Please update your sellers and ship only to your new Delaware address and start saving 6.65% Sales Tax. As of June 1, 2020, there is a transfer fee starting at $10 per package for goods arriving at our old address in Linden, New Jersey. This is billed to cover our costs with extra transport. Pallets and large goods is charged at self cost (approx $125 pr pallet).

Starting July 1, 2020, we have two monthly transfers from Linden to Delaware. If you send goods to Linden after 1 July, you risk that the goods will remain long before we can retrieve it, actual costs with collection will be invoiced further and we cannot take responsibility for incoming goods.

From 1 September no goods must be sent to Linden NJ. We are communicating with the landlord in Linden NJ but we cannot promise that goods sent to Linden will be recovered, we will try and the cost fully charged towards customer.

FREIGHT STATUS

We are working on securing airfreight and will update status as soon as we have more information from USA. We continue operations as normal and all incoming goods is registered and prepared for air or sea. Freight of goods is not restricted but we do expect delays. 

Batch information and current status is updated JetCarrier.com.


CORONAVIRUS AND EXCEPTION RULES

To minimise the risk for our employees and customers we have reduced hours for picking up parcels at warehouse in Halden ("hentekunder"), and that all customer support must be carried out per phone or through our help desk. 

It is not possible to visit our employees in their offices and all inquiries should go via the bell at the reception. The authorities recommend that everyone keep 2 meter distance.



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Sep
14
Welcome to our Helpdesk
Posted by Trond JC. on 14 September 2019 02:37 PM
Please add support@jetcarrier.net to your address book or contact list to ensure you receive our email.


Before contacting us you may find your answers here:

If you do not find the answer to your question(s) please Contact Us.


Your JetCarrier.com shipping account login is here.



Magnum NO AS, Norway. * FreightWay AB, Sweden, Finland, Denmark and EU operations. * JetCarrier Inc, Newark DE USA


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