Jetcarrier Inc Support

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Latest Updates

Oct 15	General Information and Dangerous Goods warning Posted by Trond JC on 15 October 2026 01:17 PM
Dangerous goods NEWS: Private Customer: We do not accept shipments containing dangerous goods for private customers. Batteries, perfume, alcohols, glue, and other hazardous substances can no longer be sent with us. The customer is responsible for any disposal or return costs if this type of shipment arrives at our facilities. Company customers All dangerous goods must be approved by Jetcarrier before you book shipping with us. Goods that have not been approved in advance will be refused. The customer is responsible for all additional costs associated with dangerous goods. Shipping perfumes, alcohol and, in many cases, batteries with us may no longer be economically viable (one single declaration is at minimum $150). Dangerous Goods by Air — IATA Dangerous Goods by Sea — IMO / IMDG Code Please find the latest updates on our Facebook page or operational status page. Air freight Air freight is generally running on schedule, although occasional delays of one day may occur. Our weekly cut-off is approximately 12:00 noon on Thursday, with shipments sent to the Nordic countries over the weekend. We are working to adjust flight departures so we can accept shipments through Friday, but this has not yet been confirmed. Sea freight We have changed shipping lines, and transit times are moving closer to normal. The current estimated shipping time is 5–6 weeks. Shipments are consolidated over approximately two weeks before departure, so the total time will depend on when your goods arrive at our warehouse. Read more »

Mar 16	Delaware, Freight status and Covid-19 Posted by Trond JC on 16 March 2020 08:03 AM
We have moved to NEWARK DELAWARE, your US address is now in Delaware. Our Warehouse in Newark Delaware is OPEN the warehouse in LINDEN NJ is out of operations please update all your sellers. We opened 1 May, your new address is available online at your JetCarrier account. Please update your sellers and ship only to your new Delaware address and start saving 6.65% Sales Tax. If you send goods to Linden you risk that the goods will be lost. FREIGHT STATUS We are working on securing airfreight and will update status as soon as we have more information from USA. We continue operations as normal and all incoming goods is registered and prepared for air or sea. Freight of goods is not restricted but we do expect delays. Batch information and current status is updated JetCarrier.com and on Facebook pages. CORONAVIRUS AND EXCEPTION RULES To minimise the risk for our employees and customers we have reduced hours for picking up parcels at warehouse in Halden ("hentekunder"), and that all customer support must be carried out per phone or through our help desk. It is not possible to visit our employees in their offices and all inquiries should go via the bell at the reception. The authorities recommend that everyone keep 2 meter distance. Read more »

Sep 14	Welcome to our Helpdesk Posted by Trond JC. on 14 September 2019 02:37 PM
Please add support@jetcarrier.net to your address book or contact list to ensure you receive our email. Before contacting us you may find your answers here: Operational status JetCarrier on Facebook, sometimes more info about operations Pricelist, Norwegian, Swedish, Danish, Finnish Price estimate/calculate, Norway, Sweden Contact and "About Us", here If you do not find the answer to your question(s) please Contact Us. Your JetCarrier.com shipping account login is here. Read more »

Jetcarrier Helpdesk